Coronavirus (COVID-19)

On Monday, 16 March Premier Daniel Andrews declared a state of emergency in Victoria over novel coronavirus (COVID-19).

On Wednesday, 11 March the World Health Organisation (WHO) classified the COVID-19 outbreak a pandemic.

Alpine Shire Council is closely monitoring the situation and working with the Victorian Department of Health and Human Services (DHHS).

Opening of the snow season

The 2020 winter snow season has officially begun, and resorts will operate under strict social distancing, hygiene and maximum capacity requirements.

Falls Creek and Mount Hotham ski lifts are set to open on Monday, 29 June.

Due to a lack of snow at Dinner Plain, a managed toboggan run on Cobungra Flat slope will not operate until there is adequate snow. Stay up to date on the official Dinner Plain website.

The Department of Environment, Land, Water and Planning has released guidelines on skiing and snow activity on public land

Assistance packages for residents and businesses

Council has launched a package of assistance measures to help residents and business operators survive these difficult times.


  • Residential ratepayers can enter into a payment arrangement or apply for financial hardship consideration regarding rates.  Each case will be assessed on individual circumstances with outcomes customised according to the need of each case.
  • No interest has been raised on overdue residential rates since the Alpine Shire was impacted by bushfires early in 2020 - this will be extended to the 30 June 2020.
  • An extension of the due date of the 4th rates payment installment has been put in place to 30 June 2020.
  • Council will continue to maintain a vulnerable person’s register as described by the Department of Health and Human Services, Council’s Emergency Management Team will also work with partner agencies to assist the most vulnerable in our community.

Information on support for business is available on our Coronavirus Business Support page.

Important information regarding coronavirus (COVID-19)

On Monday, 16 March Premier Daniel Andrews declared a state of emergency in Victoria over novel coronavirus (COVID-19).

On Wednesday, 11 March the World Health Organisation (WHO) classified the COVID-19 outbreak a pandemic.

Alpine Shire Council is closely monitoring the situation and working with the Victorian Department of Health and Human Services (DHHS).

For up-to-date information, please refer to the Department of Health and Human Services.

Coronavirus hotline 1800 675 398

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

Videos about coronavirus and how to help prevent its spread

Answers to Frequently Asked Questions are available on the DHHS website including:

  • What is coronavirus?
  • How is coronavirus spread?
  • What are the symptoms of coronavirus?
  • What is close contact?
  • Who is most at risk of coronavirus?
  • What if I have travelled overseas?
  • Should I cancel my travel plans?
  • I am feeling unwell, what should I do?
  • Where are the coronavirus assessment centres?

What is Alpine Shire Council doing in response to COVID-19?

Contact Customer Service via phone on 5755 0555 or email

Please check this page regularly to stay up-to-date about Council’s response to COVID-19 - this is a fast-moving, constantly changing situation.

Alpine Communities Food Access Guide

Alpine Health has compiled an Alpine Communities Food Access Guide to support all community members to access local food.

Included are contact details of emergency food relief services in each Alpine township, as well as links to local food producers, food outlets, community gardens and food swaps. 

Mental health and wellbeing during the coronavirus outbreak

The outbreak of the coronavirus COVID-19 has impacted people in varying ways on an international scale. It is understandable during times like this that people may be feeling afraid, worried, anxious and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.
While it is important to stay informed, and have some mental health and wellbeing tips and strategies to continue looking after ourselves and each other during these difficult times. The Lifeline telephone, text and webchat services will continue as normal throughout the COVID-19 crisis.

Lifeline - 13 11 14 (24 hours/7 days)

Beyond Blue has launched a dedicated Coronavirus Mental Wellbeing Support Service - call or online.Phone: 1800 512 348 (24 hours/ 7days)

Kids Helpline - 1800 551 800 or online

More resources:

If you, or someone you know, is experiencing family violence, help is available.

  • Centre Against Violence - 1800 015 188 or online
  • Safe Steps - 1800 015 188 or online
  • Multicultural Centre Against Family Violence - 1800 755 988 or online
  • Victoria Police - 000
  • Centre Against Sexual Assault - 1800 806 292 (24 hours)
  • Child Protection Crisis Line - 1300 655 795 (Mon - Fri. 9am to 5pm) or 131 278 (after hours)
  • 1800 RESPECT - 1800 737 732 or online
  • Men’s Referral Service - 1300 766 491 or online

Communicating with your child about COVID-19

Many parents and carers may be wondering how to talk with their child or children about COVID-19 and what information to share. Emerging Minds has a resource designed to help parents and caregivers to prepare for these conversations.

Support for specific segments of the community

People with a disability and their carers

Aboriginal and Torres Strait Islander Communities


Services for Parents

Crisis Support for Parents

  • Parent Helpline - 13 22 89 (8am to midnight 7 days a week)

Income and material support

Income support for individuals

JobSeeker Payment - A six-month supplement of $550 a fortnight for persons aged 22 to retirement age, who are unemployed or temporarily unable to work, and not in receipt of JobKeeper payment from an employer. Residence conditions and a means test apply. Assets tests have been suspended for this and several other benefits.

Special Support Payments to Centrelink Beneficiaries - Two $750 Economic Support Payments will be provided to people receiving a selection of Centrelink payments, including recipients of JobSeeker and Youth Allowance, in mid- to later March, and mid-July.

Supplements for Centrelink Beneficiaries and other Income Support - New and existing JobSeeker and selected other Centrelink recipients will receive a six-month supplement of $550 a fortnight, with no asset test or waiting periods to access the payment. Eligibility for JobSeeker Payment and Youth Allowance has been expanded to include permanent employees who have been stood down or lost their job, sole traders, self-employed, casuals or contract workers whose income has reduced, and those caring for someone affected by coronavirus.

Emergency Relief

Emergency Relief for People in Self-isolation

The Victorian Government can provide a two-week package of food and personal care items to people in mandatory self-isolation and in need. To find out more, phone 1800 675 398.

Red Cross Emergency Relief - From late April, the Red Cross will distribute one-off packages of food and essential items to eligible persons and families on temporary visas, funded by the Federal Government.

Help Paying for Electricity, Gas or Water

The Victorian Government Utility Relief Grant Scheme provides eligible Victorians with Pensioner, Health Care or Veterans Gold cards, and who are facing financial hardship or high rental costs, with up to $650 on each utility type across a two-year period or $1,300 for those with a single source of energy. Apply to electricity, gas or water retailers.

Housing Tenants and People at Risk of Homelessness

Residential tenants or those living in a rooming house, social housing, a caravan park or specialist disability accommodation, may apply to break a lease early if the event of financial hardship.

Landlords may not evict those who wish to stay, except in the event of damage to property, criminal activity or serious violence, else if a tenant can pay rent but refuses to do so. Neither may tenants be listed on a residential tenancy database (blacklist) if they are unable to pay rent due to coronavirus.

Payment of Personal Loans, including Housing Loan Repayments

Some banks have eased conditions of repayment of loans to customers in financial hardship, including deferral or restructuring of home loan repayments.

Phone and internet discounts

Telstra is offering unlimited standard home phone calls for pensioners, abolishing late payment fees for bills from 19 March to 30 June 2020, and discounting fees for customers on JobSeeker payments.

Optus is offering customers the option of suspending their current plan if they do not require the service, while temporarily waiving late payment fees and suspending disconnection and credit collection activities.

Advice and assistance for workers

Federal Government Economic Assistance

The Australian Government is acting decisively in the national interest to support households and businesses and address the significant economic consequences of coronavirus.

The Government’s economic response targets three areas:

Supporting Individuals and Households

This assistance includes income support payments, payments to support households and temporary early releases of superannuation.

  • Income support for individuals
  • Payments to support households
  • Temporary early release of superannuation
  • Temporarily reducing superannuation minimum drawdown rates
  • Reducing social security deeming rates

Learn more about support for individuals and households

Support for Businesses

Support for Businesses

  • Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.
  • Boosting cash flow for employers
  • Temporary relief for financially distressed businesses
  • Increasing the instant asset write-off
  • Backing business investment
  • Supporting apprentices and trainees

Learn more about support for businesses

Supporting the Flow of Credit

The Government, the Reserve Bank of Australia and the Australian Prudential Regulation Authority have taken coordinated action to ensure the flow of credit in the Australian economy. Timely access to credit is vital for businesses to manage the impacts of the Coronavirus.

Learn more about supporting the flow of credit

Hotline help for businesses dealing with COVID-19 impacts

A hotline is available for businesses dealing with the significant challenges posed by the COVID-19 outbreak.

The pandemic is creating issues for businesses large and small who are facing a downturn in trade, bans on events and restrictions on indoor gatherings, as well as challenges in dealing with employee safety and entitlements.

Given the rapidly changing nature of the crisis, businesses need quick access to accurate information on how to keep their workplace safe, and advice on how to plan to deal with the current situation and anticipate likely developments.

Businesses across the state can now access information on dealing with COVID-19 by calling the Business Victoria hotline on 13 22 15.

Operators calling the hotline will be able to get information about support services, including those available through Business Victoria, which offers mentoring to help operators develop business continuity and recovery plans.

The hotline will provide the latest information on the response to COVID-19 and how this affects businesses, including how to access financial support available through the national stimulus package.

In addition to calling the Business Victoria hotline, business operators can also find information at

Information in other languages

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