Council understands that the reduced frequency of waste bin collection associated with the new FOGO service might cause issues for households that generate unavoidable waste beyond the capacity of an 80 litre waste bin collected fortnightly.
Residents are able to request an increased waste bin size, at an increased cost; however, with the introduction of FOGO we believe there will be a significant decrease in general rubbish. We encourage all residents to trial the new three bin system before requesting a larger general waste bin.
Application for Special Consideration
Special consideration may be given to residents to have the fees associated with upgrading to a 240 litre waste bin waived if they meet the defined eligibility requirements.
Note eligible residents will continue to be charged for an 80 litre bin as well as their FOGO and Recycling bin.
These requests are to be made in writing via the MyAlpine platform on Council’s website, with justification as to the need for the altered service, and if granted all associated charges must be accepted.
Who is Eligible?
Households can apply for a special consideration only if they meet one or more of the following criteria:
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There are 2 or more children in daytime nappies living in the household.
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One or more member/s of the household have a Medical Condition which generates excess waste.
Application for this special consideration does not guarantee approval. Each request is assessed individually.
How Can I Apply?
Complete the MyAlpine application form ‘Request a change to your kerbside waste service’, and in the Any other information you wish to provide section specify that you are applying for a special consideration and identify the criteria that you are applying against.
To qualify under the above conditions, proof of eligibility for this special consideration will need to be sighted by Council. Proof can include:
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For nappies: Proof of birth with children’s date of birth, name and address (other information can be omitted),
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For a medical condition: A note from a general practitioner or a medical certificate advising that treatment of the specific condition involves significant additional waste for the household. You do not need to specify the medical condition, or
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A statutory declaration stating that you qualify for special consideration under either of the above 2 conditions and that you agree to abide by all of the conditions of the special consideration, as stated in this form.
Note: All personal information provided to Council for the purpose of this special consideration will not be retained by Council.
Please provide the supporting documentation to us via: In Person: Bright Council Office 2 Churchill Avenue, Bright VIC 3741. Myrtleford Library Customer Service Centre, Cnr Standish St and O’Donnel Avenue, Myrtleford. Mount Beauty Library Customer Service Centre, Lakeside Avenue, Mount Beauty. By Post: Alpine Shire Council, PO Box 139, Bright VIC 3741. Email: info@alpineshire.vic.gov.au.
Enforcement
By accepting the offer of this special consideration, you acknowledge Council, or a service provider contracted by Council, can audit your general waste bin at any time. You also acknowledge that the contents of your bin can be examined and recorded by Council’s service provider at the time of collection. This information is periodically provided to Council to ensure compliance with all conditions of Council’s waste and recycling collection services.
What can I do if my request for special consideration is denied?
If your application is unsuccessful, we will let you know the reason why and you may choose to resubmit your application with further information or documentation. Otherwise you can still select to have a bigger bin, but you will be required to pay any applicable charges for that bin.
What if my circumstances change ie. my child is no longer in nappies or I move house?
One of the conditions of Special Consideration requires that you notify Council if your circumstances change, this includes moving from your current premises or a variation in your health/family status or if your child/children no longer wears daytime nappies. Misuse of this service, such as not notifying us of circumstance changes or repeat contamination, may result in withdrawal of the special rate against the service.
How long is my special consideration valid for?
Special considerations are approved for a 12-month period only and are reassessed at the rating period at the end of each financial year. Should you require an extension to your Special Consideration you will be asked to re-apply. All bins supplied by Council must be used in accordance with the Council’s Waste Services Policy document available online here, or from Customer Service.
