You can request an internal review on the following grounds:

Contrary to Law

You believe that the fine is invalid or inconsistent with the law.

For example, you may believe that timed parking restrictions do not apply to the area that you parked in, or an officer acted unlawfully or outside their authority.

To substantiate a contrary to law claim you need to provide additional evidence:

• a statutory declaration
• photos (eg. a photo of the parking sign or lack thereof.

Exceptional Circumstances

An event that was unforeseeable and outside of your control occurred that could excuse your conduct, for example:

• a medical emergency
• temporarily parking a damaged vehicle, directly following involvement in an accident
• mechanical breakdown
• financial hardship (eg. bankruptcy or insolvency).

To substantiate an exceptional circumstances claim you need to provide documentation that supports the exceptional circumstance, including its time and date including:

medical evidence from your medical practitioner/s

invoices or receipts (eg. a receipt from a tow truck company)

• a statutory declaration
• witness statements
• photos
• travel documentation
• police statements or records
• proof of bankruptcy or insolvency.

Mistaken Identity

You were not the person who committed the offence. For example, you are not the driver who committed the parking offence (the car was stolen or driven by someone else), or your registration number was recorded incorrectly.

To substantiate a mistaken identity claim in relation to a parking offence, you need to provide documentations that supports your claim including:

• a statutory declaration that states the offence was committed by another driver
• a copy of your car registration certificate if the wrong registration number was recorded
• a copy of your car registration certificate
• a copy of the police report if your car was stolen

Unaware of Notice

You claim you were not aware that you had a fine. Reasons may include:

• you were in another location (due to being overseas or having moved house)
• your mail was stolen
• other situations preventing you from knowing about the fine.

You must make an appeal within 14 days of becoming aware of the infringement notice.

You cannot appeal under this ground if you have moved address and not notified VicRoads within 14 days of your change of address.

A successful appeal under these grounds will allow for further time to deal with the fine (which may include further review under any of the grounds above or taking any other action available upon the issue of a fine).

We will not withdraw your fine under this ground. We will only consider waiving additional costs that may have been incurred.

To substantiate an Unaware of Notice claim you need to provide documentation that supports your circumstance, such as:

• copies of date-stamped passports
• boarding passes
• removalist invoices
• mail theft reports made to Victoria Police. Further information is available at Fines Victoria - Didn't know about your fine

Special Circumstances

You may be eligible for a review based on special circumstances if you were experiencing one of the following:

• Mental or intellectual disability or illness: if the condition impacted your capacity to comprehend or control the behaviour constituting the offence.
• Serious addiction to drugs, alcohol, or a volatile substance: if your addiction significantly reduced your ability to understand or control the conduct constituting the offence.
• Homelessness: if the homelessness contributed to a significantly reduced capacity to control the behaviour constituting the offence.
• Family violence: if due to family violence, you experienced a significantly reduced capacity to control the behaviours constituting the offence. If family violence contributed to you receiving the fine, the Fines Victoria Family Violence Scheme may apply to you.
• Long term circumstances: This sub-group of special circumstances excludes financial circumstances and relates to circumstances which are particularly disabling or incapacitating in nature and result in you being unable to pay or otherwise deal with the fine.

To substantiate a special circumstances claim you need to provide evidence that links your circumstances to the fine from a:

• medical practitioner or other professional
• social worker
• drug and alcohol counsellor
• Victoria Police officer (a police report of family violence)
• a court order (family violence intervention order).

Further information is available at Fines Victoria - Special Circumstances