Kindness counts as service delivery is impacted

As the COVID-19 outbreak places pressure on local businesses to meet customer demand, Council is calling for kindness from residents and visitors alike.

14 January 2022
Services

Council is among a number of local organisations and businesses delivering their services while navigating staff illness and close contact isolation requirements which prevent normal services from operating. 

Alpine Shire Mayor Sarah Nicholas said businesses are feeling the strain of meeting demand in the midst of a growing local outbreak.

“We know plenty of our local businesses are doing their best under extremely trying circumstances, as they cope with staff availability issues and an influx of holiday visitors,” she said.

“Please remember, kindness counts in times like this, and how we treat people is important.

“Whether you’re a resident or a visitor, please plan ahead, prepare for delays and remember your favourite business may not be able to offer you service as quickly as they have in the past.

“Everyone is doing their best - the staff behind the counter, at the checkout or serving your coffee deserve encouragement and gratitude rather than the brunt of your frustration.”

Cr Nicholas said some of Council’s service delivery will be impacted over the coming weeks as the outbreak continues and staff are affected.

“Council’s Bright Office will be closed to the public for one hour a day, from midday to 1pm, starting Friday, 14 January,” she said.

“Phone and emails will still be operating during this time. 

“If you can, please contact Council on info@alpineshire.vic.gov.au to help staff manage workflow and prioritise your contact.

“We will review the lunch time closure each week going forward and keep the community informed of changes.

“To stay up to date with this fast-moving situation, we recommend following our Facebook page for regular updates.

“We appreciate your patience and understanding as we all navigate this outbreak together.”

Rate this page