Rates and Valuations FAQ

You can get a concession on your rates for your principal residence when you have a valid Pensioner Concession Card.

You can find out which concessions you may be eligible for.

Please fill out the application form and visit Council’s Customer Service staff in Bright, Myrtleford or Mount Beauty. Please bring your Pensioner Concession or Department of Veteran Affairs Card.

Let us know if you change your contact details with our online change of address form.

The Fire Services Property Levy is included in your rate notice and is collected by Council on behalf of the Victorian Government.

Where multiple parcels of land are used to operate a Single Farm Enterprise (SFE), you may only be required to pay the fixed charge once, by applying for the SFE exemption.

Please click here to download the form and return to Council.

For more information visit the State Revenue Office Fire Service Levy information

You can object to your valuation within two months of the date of issue of the valuation and rate notice. This can be done online via the Valuer General Victoria online portal or by completing an objection form and returning it to Council.

Please note that rate payments must be made as they appear on the notice until a decision has been made in relation to the objection.

A valuation representative will contact you to discuss your objection, and you will be informed in writing of the decision.

For more information please refer to the back of your rate notice.

Please note: As advised by Valuer General Victoria (VGV), objections based on coronavirus (COVID-19) will not be considered for the 2020/21 rate period, as the 2020 revaluations are based on a valuation of date of 1 January 2020.

Click here for more information from VGV or to view a Fact Sheet.

Sign up to Ezybill to receive your rates notice via email.

By signing up for Ezybill you will have the convenience of receiving your quarterly rates notices via email and have access to your notices through the Ezybill portal from any electronic device 24 hours a day, making payment both easy and convenient.

Simply register for this easy option to manage your payments, save paper and reduce waste.

Visit alpineshire.ezybill.com.au to sign up.

You may request a refund of a payment which has been made to Council.

Refunds can be made for the following transactions:

• Overpayment of rates, animal registration, fees
• Transfer of rates payment, or animal registration payment to the correct account

Processing a refund request may take up to 14 calendar days from the date Council receives a completed application form.

• Complete a rates refund request form

Rates are calculated using the Capital Improved Value (CIV).

CIV includes the site value of your property. CIV and Site Value (SV) are not added together to calculate your rates.

Council has rating policies that are not tied to planning zones. 

To qualify for the farm rate your property needs to be greater than eight hectares and demonstrate it is a bona fide farm, regardless of which zone the property is located in.